CUSTOMER SERVICE

If you have questions about our products or your order, please call us at 1-800-983-2GLO 10am to 6pm PST or you can email us.

PRICING

All prices are listed in Canadian Dollars. Prices of certain items may increase, (or decrease) without notice. Sorry!

Every effort is taken to ensure the accuracy of prices, sizes, and colors listed on this site. Being human, however, we cannot always control posting errors and omissions. We apologize in advance for any inconvenience that these may cause.

HOW TO ORDER (new! US-FRIENDLY) 

Ordering online with us is easy and secure! If you would like to place an order over the telephone, please call us at: 1-800-983-2GLO(2456).

Our online ordering is now US-Friendly!!  Just type 'US price' in the 'promotional code' box so that the present exchange rate will be subtracted from the price.  You may also call us at:1-800-983-2GLO or email info@hautminerals.com to process your order.

As you are browsing through our online product catalogue you will have the option click on "ADD TO CART" to place the product in your Shopping Cart. Repeat this step for all of the products that you wish to purchase. To complete your order you can click on "VIEW CART" from the menu on the right. At this point you are also able to remove items or increase quantities of items in your cart. Once you are satisfied with your order, click on "PROCEED TO CHECKOUT" to begin entering your order details and preferred shipping details.

Finally, you will notice that not all of the products we carry are available for sale on the web. If you are interested in a product that is not available for purchase online, please call us to place your order at 1-800-983-2GLO.

SHIPPING

Orders are shipped and delivered Monday through Friday. Most orders are shipped within 48 hours of receipt.  hâut offers free shipping on all orders of $100 or more within Canada!

We ship via Canada Post. All shipping rates include insurance and tracebility.

You can expect your parcel to be received between 6 to 10 business days; however, delivery times will depend on the postal services in your area.

After placing your order, an email confirmation will automatically be sent to you with your unique order number.

We are unable to cancel or make changes to your order once it has been processed. Once processed, you will be required to submit your order as a return and will be responsible for all shipping charges, including charges incurred to return the parcel to us. Please contact customer service if you have any concerns about your order.

TRACKING YOUR SHIPMENT

An additional email from Canada Post will also be sent to you when your order has been shipped which will have the date and tracking number (item number) for your package.

Your order can be traced with the tracking number (item number) through https://em.canadapost.ca/emo/basicPin.do?language=en

If your order has not been delivered within this time frame, please contact your local postal service using the tracking number (item number) emailed to you by Canada Post at 1-866-607-6301. Please remember to bring along 2 pieces of identification in case your postal outlet requires you to produce ID.

Still can't find your order? Please contact us by email or by calling 1-800-983-2GLO.

Please note that if your package is lost or seriously late, a full trace with Canada Post will take a minimum of 7 business days.

BACKORDERS AND MULTIPLE SHIPMENTS

Based on product availability, we may split your order into multiple shipments to make sure you receive your order as quickly as possible. In the event of such an occurrence you will not be charged any addition al shipping fees. We do not charge your credit card until your order is ready to be shipped and we do not bill you for items that are not available.

COLOURS

We do our best to represent the colours of the products that we carry on the web, however different monitors will display colour differently. If you have any questions about a colour, please call or email us and we will do our best to help you choose the colour that is right for you.

RETURN POLICY AND GUARANTEE

 Unfortunately and without exception, we cannot accept any returns or exchanges on makeup, skincare and hair care products. Should you be concerned about any product, please do ask us and we will send you a full list of the ingredients.

In addition, we are unable to offer returns or exchanges on brushes, special orders or sale items.

Exchanges & Online Credit Notes

All purchases, except for those mentioned above, can be exchanged or returned for store or online credit within 14 days, accompanied with origin al receipt. Please contact us via email before returning anything so we can inform you where and how to make your return.

Shipping and Handling fees are not refundable.

Please contact us using the form below before returning anything so we can inform you where and how to make your return:

Name:

Email address:

Message: